Terms & Conditions

  • CHECK OUT TIME : 10 A.M.
    CHECK IN TIME : 11 A.M.
    For late CHECK OUT, full day tariff will be charged.
  • Please provide identification documents (Passport, Voter Id, Aadhar Card, Driving License) for all adults to the satisfaction of the Hotel Management.
  • PAN card is not an acceptable form of identification document.
  • The primary guest must be atleast 18 years of age.
  • NO personal parties at the rooftop terrace without prior permission from the Management
  • International guests are always welcome to stay with us and enjoy our hospitality all round the year.
  • Extra person charges wherever applicable.
  • Booking of room shall be confirmed after tendering full advance at the counter or money transfer in favour of M/S Hotel City Heart, Mallital, Nainital subject to confirmation by us through email.
  • Rates are subject to demand & supply, seasonal fluctuation and changes.
  • Pets are NOT allowed in the Hotel premises.
  • A limited parking, during off-season only, is also available on first come first serve basis. Parking is at CAR OWNERS' RISK. PLEASE KINDLY VACATE the parking space after CHECK OUT.
  • Washing of clothes prohibited. Incase, washed clothes are found, other than under-garments, then Rs. 25 per cloth will be charged extra.
  • Please safely keep your mobile and other valuable belongings. Before FINAL CHECKOUT please ensure you have packed all your belongings. ONCE CHECKED OUT, no claims will be entertained.
  • Cooking in the room is strictly prohibited.
  • Electric appliances are prohibited.
  • Management will not be responsible for failure of water, electric supply, cable signals and Wifi, as they are outsourced.
  • The right of admission is strictly reserved by the management. In case there are more people staying in the room than those noted on the Visitor's form, he/she will be charged Rs. 1000 per day over and above the room rent. No subletting of rooms allowed.
  • Please don't make noise, don't drink publicly or play Television / Bluetooth Speaker at a high volume, keeping in mind your fellow tourists comfort.
  • NO driver room AVAILABLE. NO FREE FOOD to the driver.
  • Child upto 10 years without extra bed - No charges in E.P.
  • Travel agent commission according to arrangement.
  • Management reserves its right to change the "Tariff" and "Terms & Condition" without notice.
  • Wifi is Available for Free but due to the connectivity issues with the ISP, service cannot be guaranteed.
  • Any damage to the Hotel property, by the guest, shall be made good by the guest.
  • Should any action by a guest be deemed inappropriate by the Hotel Management or if any inappropriate behaviour is brought to the attention of the Hotel Management, the Hotel Management reserves the right to take action against the guest.
  • Legal jurisdiction shall be Nainital only.

Refund Policy

  1. 80% refundable, 25 days before the due date of occupation of room.
  2. 50% refundable, 15 days before the due date of occupation of room.
  3. 25% refundable, 10 days before the due date of occupation of room.
  4. Non-refundable, if the booking is cancelled with only 9 days or less remaining before the due date of occupation of room.
  • No refund for short stay or part of any facilities not provided due to technical unused rights or other reason beyond control of management.
  • Management will be at liberty to rent out the room next day if not occupied on the reservation date.